Before contacting us, please check to see if we've answered your question.

*All our batteries are packed to a high standard, see terms and conditions.

CAUTION: Battery Electrolyte contains sulphuric acid, which cause burns to skin and eyes. We suggest you wear eye suitable protection and gloves when unpacking and handling batteries.

How do I unpack my battery?

• Open the cardboard box, and remove the filling. Be aware of any spillages in the box, the electrolyte may have been absorbed into the packing material.
• Take the wrapped battery out of the box and place on a flat surface. Carefully cut the top of the wrapping open and lift the battery clear.
• If there is any fluid in the packaging see: I have accepted delivery and there is fluid in the packing, what do I do?
• Dispose of all packaging, in a plastic bag and seal. Do not reuse the packaging.

What do I do if I unpack my battery and find it damaged?

• Please email you name, address and contact telephone number here
• See terms and conditions

 

I have accepted delivery and there is fluid in the packing, what do I do?

• This is probably a small volume of electrolyte – AS THIS MAYBE ELECTROLITE, DO NOT PLACE ON ANY SURFACES SUCH AS CARPETS, WOODEN FLOORS, SINKS, AVOID CONTACT WITH CLOTHS AND SKIN etc
• Take the battery out of all packaging and wash with copious amounts of water and soap flakes or washing powder. Avoid contact with skin clothes, carpets floors, lawns etc
• Check the battery for signs of any physical damage
  • If there is damage Please email you name, address and contact telephone number here
  • See terms and conditions
• Normally this fluid is excess which as escaped from the battery breather vents. Open the cell tops if applicable and check fluid levels in all cells. If levels are visible but below the top of the plates use de-ionized or distilled water only.
• If the battery requires more than 5% of its size in water then  please email you name, address and contact telephone number to: form?
• See terms and conditions

I have received the wrong battery, what do I do?

• Please email you name, address and contact telephone number here
• See terms and conditions.

The battery does not fit my vehicle?

• See terms and conditions.